Representante de Suporte ao Cliente (Remoto - MEI/PJ)

Who we are:

Whoosh is a leading multinational electric scooter-sharing company committed to providing efficient and sustainable transportation solutions. Operating in over 60 cities worldwide, Whoosh is currently present in Brazil, in the cities of Florianópolis, Porto Alegre, Rio de Janeiro, and São Paulo.

Affirmative vacancy for black people, indigenous people, people with disabilities and trans people.

We're looking for a Support Representative to join our team and assist in meeting our customers' needs. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and the ability to work collaboratively with other departments within the organization.

Committed to promoting diversity and inclusion in the workplace, this is an affirmative action position, preferably open to Black people, Indigenous people, people with disabilities, and trans people. If you identify with any of these groups, we would be delighted to receive your application.

Responsibilities:

• Guide and advise users through multiple channels, offering personalized and effective solutions.
• Quickly identify issues and guide users to quick resolutions.
• Keep detailed records of all customer interactions and follow-up actions taken.
• Collaborate with other departments within the organization to provide solutions.
• Continuously identify opportunities to improve customer service processes and provide feedback to management.
  

Requirements:

• Strong communication skills, both verbal and written.
• Intermediate English.
• Customer service mindset.
• Strong problem-solving skills.
• Ability to multitask and prioritize effectively.
• Familiarity with customer service software and tools (Zendesk, Jira, Slack, etc.).
• Own notebook/computer.
• Stable internet connection with at least 25mb.
• Passion for helping and facing challenges in a positive way.
  

What we offer:

• Remote work.
• Collaborative team focused on positive transformation for users.
• Professional development and appreciation of personal growth.
• Flexibility for remote work in a productive environment.
• Competitive remuneration.
• MEI / PJ hiring model