Customer Service Advisor (Temporary Part Time Cover)

Who are Big Potato?

We’re an indie board game company based in London. From quiz games to drawing games, TV game shows to mobile apps, we like to turn our hands to all sorts. No matter what the project, we always try to stick to one golden rule: to make sure our games are easy to understand, fun to play and guaranteed to get the party started.

We’re looking for a remote, temporary Customer Services representative to join our team from October to February. As a key point of contact for our customers during the busy Christmas period, you'll handle inquiries and assist customers with their orders, ensuring a top-notch experience - all from the comfort of your own home.

What will you be doing?

• Responding to customer inquiries via email in a timely and professional manner.
• Resolving customer complaints and issues effectively to ensure satisfaction.
• Sending out spare parts as part of our Games Rescue Service to keep games in tip top condition.
• Tracking courier deliveries to make sure games arrive correctly.
• Assisting in monitoring customer feedback and reporting trends to management.

• Previous experience in Customer Services or a related role, preferably in a retail or product-based environment.
• Excellent communication skills, both written and verbal, with a friendly and approachable demeanour.
• Strong organisational skills with the ability to manage multiple inquiries simultaneously.
• Knowledge of Google Workspace, especially Google Sheets.
• A positive attitude and a passion for providing exceptional service.
• A love for board games and a knowledge of our products would be an advantage.

Who are we looking for?

Here at Big Potato we acknowledge that Potatoes come in all shapes and sizes, we are an equal opportunities employer with a range of flexible working practices and all applications are considered on their own merit.

Ideally, the work schedule would be 3 hours per day from Friday to Monday (with overtime available to meet demand). We are willing to be flexible on times with the right candidate, so if you have a slightly different schedule in mind - just let us know in your application. If you are awesome - we’ll make it work.

• Work From Home
• Work Laptop 
• Christmas Party 
• Free board games 
• Good Vibes