Customer Relations Specialist

🌎 Change the world. Get paid for it.

At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.

💡 About US

Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.

Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.

We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!

💼What is the job?

Acumen Fiscal Agent is looking for a Customer Relations Specialist to join our passionate team. In this critical role, you will serve as the face of Acumen, ensuring that clients and their families receive the highest level of support and assistance. As a Customer Relations Specialist, you will manage inquiries, provide information about our services, and resolve any issues that may arise. You will play a key role in enhancing client satisfaction and building positive relationships. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to handle challenging situations with empathy and professionalism. Join us in making a difference in the lives of those we serve!

Responsibilities

• Act as the primary point of contact for clients, responding to inquiries and providing detailed information about services.
• Resolve client issues and concerns in a timely and effective manner.
• Document client interactions and maintain accurate records of communications.
• Gather feedback from clients to enhance service delivery and support continuous improvement.
• Coordinate with internal departments to ensure client needs are met and issues are addressed.
• Educate clients and their families on available resources and services.
• Promote a client-centered approach in all communications and interactions.

• High school diploma or equivalent is required; associate degree or higher in a related field is preferred.
• Experience in customer service or client relations, preferably in a social services or healthcare environment.
• Strong verbal and written communication skills.
• Demonstrated ability to handle difficult conversations and solve problems effectively.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Empathy and a strong commitment to client satisfaction.
• Ability to work collaboratively in a team environment and independently as required.

♥️What's in It for You?

• 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!  
• Paid Parental Leave
• Be a part of a mission driven culture where you can make a real impact
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance

💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?

Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.